purchase process


→ payment
→ delivery
→ returns

PAYMENT

Prices on prawelewe.pl are listed in euros (EUR/ €) and the payments are accepted in this currency only.

digital products
All files with patterns and instructions presented on prawelewe.pl are available for purchase using PayPal platform. Once you click buy now button you will be redirected to the PayPal payment page. There is a possibility to pay with your credit card without setting up a PayPal account. Once you are on the PayPal payment page, there is a way to return to prawelewe.pl by clicking Cancel and return to prawelewe at the bottom of the right column, should you need to change your order.

According to the EU regulations related to digital products’ sales, files with patterns and instructions sold to customers from European Union countries will have VAT added on top of the listing price at the checkout. The VAT percentage is chosen automatically based on the country from which the purchase is made.

printed patterns
All my publications are available in printed version as well. If you are interested in ordering one or more copies, please contact me for more details.

tangible goods
All tangible products presented on prawelewe.pl such as MAKs and tools are sold exclusively via Seven Rainbows gallery on Etsy. Please refer to the policies of the gallery provided here.

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DELIVERY

digital products
All patterns and instructions presented on prawelewe.pl are saved as PDFs and set up for an instant download. Once your payment is cleared, you will receive a message with a link to the file. You need to be able to read PDF format on your device in order to take full advantage of the purchased product.

If you have a Ravelry account, the pattern you paid for will be stored in your Ravelry library and eligible for all future updates. My store on Craftsy works the same way- in case of any update on my part, you will receive an e-mail informing you about a new version of the file you purchased from me. Please note that automatic updates are not available outside of Ravelry and Craftsy. To check on current versions, please refer to your file name with the date when browsing though → errata section.

printed patterns
Printed patterns are available for pre-order and are subject to separate agreement. Please contact me for more details.

tangible goods
All tangible products presented on prawelewe.pl such as MAKs and tools are sold exclusively via Seven Rainbows gallery on Etsy. Please refer to the policies of the gallery provided here.

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RETURNS

digital products
All digital products, including patterns and instructions are non-refundable. Once your payment is cleared, the purchased file is ready for download and the transaction is finalized. It is not possible to return the file or exchange the purchased pattern for another file after the payment is processed.

Should you face any technical difficulties with the file download, please contact me via e-mail within 24 hours of the download issue.

printed patterns
Unless agreed otherwise, all printed publications are offered to pre-order and prepared especially for ordering party. That is why these are not subject to refunds, returns or exchanges.

Should your order arrive damaged or incomplete, please contact me within 24 hours from receiving the package, and I will look into the matter as soon as possible.

tangible goods
All tangible products presented on prawelewe.pl such as MAKs and tools are sold exclusively via Seven Rainbows gallery on Etsy. Please refer to the policies of the gallery provided here.

payment | delivery | returns |↑ back to top

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